Frequently Asked Questions

WEB HOSTING FAQ


Q: How long does it take to provision web hosting?
A: Setup is automatic after your order is paid for and completed.


Q: How much bandwidth is included with each web hosting package?
A: This is unlimited, don't worry if you exceeds 500TB bandwidth, you won't hear from us!


Q: Is free web hosting package also unlimited bandwidth?
A: Yes, no different between free and purchased packages.


Q: Can I send mass emails from web hosting?
A: Yes, you can. If need help to setup emails then please take a look at our blog.


Q: I will like to upgrade my current package, can I do it?
A: Login your account, than visit hosting to choose upgrade. You will not be able to choose lower or same hosting package.


Q: Can I host files on my FTP account?
A: Yes, we allow using FTP as you need, not only for backup files or edit files on web hosting.


Q: My web hosting licence expired but I am not able to renew it, can you help in that case?
A: Contact us and we will give you month of free use so you have time to pay, after free period if licence is not extended we are sorry but your files will be deleted from our servers.


Q: Is a free package really free or does it have hidden costs?
A: No hidding costs, just lower disk space 25 MB after login to panel you will see option how easy can double disk space to 50 MB which will be perfect for hosting simple websites without databases.


Q: I am using a free package, can my account be suspended?
A: If your account doesn't break our TOS will not be suspended. Websites can be deleted after 30 days of not using account, which means account is inactive and we will free the space for another customer. A few days before deleting your websites we will send you an email warning you requesting you to login to your account.


DEDICATED SERVERS FAQ


Q: How long will it take to set up my server?
A: Depends on your needs, max setup time is 7 working days and average 5 days. Please be patient!


Q: How many websites can I host on a dedicated server?
A: As many as you want - there are no limits on the number of websites you can host on a dedicated server.


Q: Do I need an IP number for every website I host?
A: One IP number can be used to host an unlimited number of websites.


Q: What happens if the server hardware fails?
A: MAXKO is responsible for the hardware so if a fault ever develops, we will repair or replace the server free of charge.


Q: What if I mess up the operating system?
A: Send us a ticket and we will reinstall the operating system for 25 EUR.


Q: Can I upgrade the server?
A: Yes, you can upgrade your dedicated server hardware at any time.


Q: How much bandwidth is included with each dedicated server?
A: This is unlimited, don't worry if you exceeds 500TB bandwidth, you won't hear from us!


Q: What software can I install?
A: Anything you want to, as long as it is not illegal.


Q: What is the minimum contract period?
A: All dedicated servers are provided on a monthly contract so you have maximum flexibility.


GENERAL FAQ


Q: I paid with WESTERN UNION how long do i need to wait for payment to process?
A: Normally payment is processed within 24 hours, if it is not a working day it can take upto 72 hours.


Q: Do I need have hosting with you to join your affilate program?
A: No you can join our affliate program without hosting with us.


Q: How much can I earn with your affilate program?
A: Affilates earn by selling to new customers and not by renewing current customers. Simple example, you sold server what cost 250€ after reducing payment fee (lets take paypal 3%) 7.50€ your profit is 8%. Lets calculate your profit: 250 - 7.50 = 242.50 - 8% = 19.40€ is your profit.


Q: What is minimum without limit for affilate and how much cost without?
A: Minimum affilate without limit is 5€. Without from us dosent cost nothing but maybe choosed payment option will take recaived fee.


Q: My question is not here, how can I contact MAXKO Hosting?
A: You have few options, contact us using CONTACT FORM , send direct email on maxko@maxko.org or use live chat when is open.