Privacy Policy

This Privacy Policy explains how MAXKO Hosting collects, uses, and protects personal data when you use our services. We are committed to transparency, data minimization, and the protection of personal data in accordance with applicable data protection laws.

MAXKO Hosting services are provided by the following legal entities:

Data Controller (Europe – European Union):
MAXKO d.o.o.
Skradinska 2
44000 Sisak
Croatia
VAT ID: HR52552659001

Legal Entity (Africa):
MAXKO LLC
Fouad Al-Ghobashi 15
13511 Benha
Egypt

Personal data is primarily controlled and governed under the laws of Europe, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR). Both legal entities operate in accordance with GDPR principles and applicable local laws.

GDPR Compliance and Data Minimization

In accordance with GDPR principles, MAXKO Hosting collects only the minimal personal data required to provide hosting services. The core data we collect includes:

- Email address (for account registration and communication)

- Customer ID (unique identifier for account management)

Additional information such as name, address, or phone number is optional and provided voluntarily by the customer. Optional data is used only to improve service delivery and is not required to access our services.

When do we collect personal data?

Personal data is collected when you:

- Register an account

- Use our hosting services

- Contact support or communicate with us

Legal basis for processing (GDPR Article 6)

We process personal data based on one or more of the following legal grounds:

- Performance of a contract (service provision)

- Compliance with legal obligations

- Legitimate business interests (service security, abuse prevention)

- User consent, where applicable

How do we use your information?

Personal data is used exclusively for:

- Managing customer accounts and access to services

- Sending essential service-related notifications

- Providing technical support and customer assistance

- Ensuring service security and abuse prevention

How do we protect your information?

MAXKO Hosting implements appropriate technical and organizational measures to protect personal data, including:

- Secure systems with restricted access

- SSL/TLS encryption for data transmission

- Regular security reviews and monitoring

Cookies

Cookies are used to ensure proper website functionality, maintain login sessions, and analyze website performance. You can control cookie usage through your browser settings. Disabling cookies may affect certain website features.

Data sharing and third parties

MAXKO Hosting does not sell or trade personal data. Data may be shared only where required by law or with trusted service providers strictly for service operation, under appropriate data protection safeguards.

International data processing (Europe & Africa)

Technical infrastructure and operational support may be located in multiple regions, including Europe and Africa. Where personal data is processed outside the European Union, appropriate safeguards are applied to ensure GDPR-level protection.

Your rights under GDPR

You have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request deletion of personal data

- Restrict or object to processing

- Request data portability

- Withdraw consent at any time

Requests can be submitted via email to contact@maxko-hosting.com.

Abuse reporting

If you suspect misuse of our services, please report it to abuse@maxko.org.

Changes to this Privacy Policy